Diego Felipe was awesome! Highly recommend him as a sales person. 🚗🚕🚙

Diego was such a great sales person. He showed us every type of Sonata I asked about. Drove the vehicle and he explained every feature and answered all of my questions. Highly recommend his service. Easy to talk with and personable .

I recently bought my first car from Jim Trafficanta, and the experience was fantastic. Jim was incredibly friendly and helpful throughout the entire process. He was very understanding of my needs and made sure I felt comfortable with my decision. Jim is awesome and I highly recommend him to anyone looking to buy a car!

I had a great experience with this Chapman. Diego was very k8nd and helped us to see the cars we wanted to check out. I was able to drive the highway and on city streets. We even drove tye back lot looking for a car I was interested in but not ready. There was no pressure to buy or sales hype. I was able to have them hold the car with a small down payment and after we decided to purchase the car we were able to do everything on line. The best part was Dieago drove the car ...

Jim was amazing and made the experience has smooth and easy as possible. Highly recommend!

Diego was great easy to work with and got me in the car I wanted he’s the best part of Chapman Hyundai Scottsdale

I had a positive experience trading in my 2022 Hyundai Kona for a 2024 Hyundai Ioniq 5 on Memorial Day, Monday, May 27, 2024. Maurice from the sales department helped me consider all of my possible options when it came to trading in my vehicle. There were a vast assortment of vehicles to consider. With the help of Maurice, I was able to feel at ease, ask a series of questions, and make a decision that I felt comfortable with. I was unfamiliar with upgrading to an electric vehicle and somewhat opposed to the idea. Maurice guided me by teaching me everything I would need ...

Enjoyed meeting Maurice and his personable and professional demeaner. It made by purchase experience very relaxed and pressure free.

Donald and Dale were great to work with. Made the car buying process so easy!

Best experience I’ve ever had purchasing a car, as a younger adult this can intimidating but Maurice took care of every worry I had and was extremely informal on breaking down every detail but in a timely manner!

The experience was definitely a customer-focused experience. Jim runs a great team at Chapman, with a focus on non-pressure, straight-forward pricing, and customer-happiness thru-out their ownership (not just the sale). Yannick took great care of me throughout the whole process. AAAAA+++++

Diego was really helpful with connecting me with the right car and letting me know how all the financing worked. He definitely was friendly and had my best interests at heart, instead of just trying to push a sale through. Everyone was super helpful with the whole process. I’m so happy to have my first car buying experience with them. They made everything quick easy and painless. I know when I buy my next car this is where I will return.

Very friendly. Didn't feel was getting ripped off as in some other dealerships.

Great service, seamless experience!

I’m always taken care of here! You can tell they actually care about their customers! Nicholas is awesome!

Outstanding experience at Chapman Hyundai. The battery on my Ioniq 5 was failing. Another dealer - unnamed - found nothing wrong and told me that 120 mile charge was "normal range." Amanda Dell at Chapman Hyundai Scottsdale was able to have her technician identify the problem and start the process to replace the battery. But in the meantime, Hyundai Motor America agreed to repurchase the car and I decided to buy a new 2024 Ioniq 5 Ltd. Jim Trafficanta at Chapman was professional and excellent in the way he dealt with my needs. He showed me the different cars available, explained all ...

Always super friendly and accurate with how long the oil change takes (although 75 mins is still kind long) they have good snacks, drinks and entertainment while you wait! Also- I appreciate that they keep you updated while your car is being worked on, and they text & send videos of exactly what my car looks like underneath. This makes me feel safe & cared for !

We came to buy a new EV, the sales man Maurice was extremely knowledgeable and very polite. He walked us thru every feature of the vehicle and provided all supports after taking the car home. Thank you again Maurice

great service, helpful staff (Amanda) and good cominication. Only negative is added 3% charge for using credit card to pay bill. who carriers over$2000 in cash ?

Updated: 5/30/24 Turns out - these guys have been programming my service light to come on earlier then the recommended service - so they get credit for the service work - and my 3-Year - 36,000 service warranty - is used up. And - it’s not just that it happened. It’s the way they told me with “from now on you’ll have to pay” with a shrug of Nicholas Kellog’s shoulders (the service person). They didn’t offer to help me learn why my service warranty no longer applied - in fact they only made it harder. I ...

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Excellent service and customer care experience!

Great service and snacks. The appointment system is awesome.

Purchased my second Santa Fe from Yannick. Sales and service were great! Easy purchase and love my new Santa Fe!

Today I came in with my sister to help her purchase her first car. And let me tell you, Yannick Sesonga is your go to guy ! Was very respectful and happy to say he did not waste our time!!! Straight to the point , in and out with a great deal for a first time buyer 👍🏽 Thanks again Yannick!

Great service! when we came to purchase a car for my sister in law, Yannick Sesonga helped us out and worked out a great deal for her. She was a first time buyer and was able to lock in a great price for her :) 👍🏽

Jim Trafficanta worked with me to get me into a new Hyundai (Kona Electric). Jim was very transparent during our negotiation, and he made a very fair offer for pricing. The car I wanted was being shipped, so Jim couldn't guarantee the price, but he made the best estimate he could of what the price would be. When the car arrived, the price Jim offered was actually a bit lower than what he estimated. All-in-all, it was a very low-stress negotiation, Jim was very honest and easy to work with, and I got the car I wanted for a ...

We worked with Marc he was super helpful and knowledgeable. No pressure tactics and works with us through entire process. Hopefully going back again soon.

Wonderful used car buying experience with Chapman Hyundai. Even though I did not buy a Hyundai model they treated me well throughout the entire experience. Jeremiah was excellent and overall very responsive online and got me into the store. From there Shawn was awesome and to the point. He was very knowledgeable and up front about the buying process and did not waste my time. Overall, one of the best car buying experiences I have had. I would not hesitate to go back for future car purchases.

We bought a used car for my son this past weekend. Maurice was a pleasure to work with - professional, knowledgeable, and easy to work with. Never experienced any of the pressure that you sometimes get at car dealerships. Would definitely recommend working with him if you're looking for a car!

Jim Trafficanta was very patient and truly professional. This was the third car purchased from Chapman Hyundai and will definitely go back.

Dan McAleer was so helpful and made sure we were taken care of! Go to Dan

The best part of this experience was our sales person Maurice. He was wonderful and kind. He was very knowledgable about the different cars and their features as well as the different packages that were offered. He stayed late with us to make sure we got the car of our dreams. We would definitely go back to that location for him and his team.

I had a great experience buying a 2017 Hyundai Elantra at this place. Yannick is great at what he does and made the entire process rather easy for me. I had done some research on the car I wanted to get before stepping into the dealership but he made sure the buying process was a smooth one.

I had a great experience here! Micah is the salesman who help me out. He was very knowledgeable walked me through the whole process. It was very quick and easy process.

I had met Jari, Service Manager at Chapman Hyundai in Scottsdale, in the dentist waiting room. I told him of the bad service experience at the Hyundai dealership on Camelback I Phoenix. He assured me that I would receive excellent service at his location. He introduced me to Amanda Dell. She did not disappoint. I felt she understood the stress I was experiencing with the need to have both front axel assemblies replaced. She was sensitive. She listened to my concerns and helped me successfully navigate the process. Fortunately I had friends that helped me get to and from the ...

I had a great experience at Chapman Hyundai. Yannick Sesonga was informative, easy to work with and helpful in helping getting to a deal that I could walk out with on my first visit...!!! Thanks Yannick and Jim T.

Service is fine but $110 for an oil change and tire rotation when I brought my own oil is a bit much.

Just have to say Clint in service is absolutely amazing. Unfortunately my hybrid vehicle was in the shop for a couple of weeks due to a swollen battery however he promptly got me a loaner and provided exceptional service.

Service Tech Clint is friendly and knowledgeable. The service was done in a timely manner. Thanks!

Maurice is an outstanding salesman. He is extremely knowledgeable and professional. His taking time to ensure that all our questions were fully responded to from initial contact through after sales request has been exceptional. His participation in the sale process actually made for a positive purchasing experience. I have no reservations in recommending him to my friends and acquaintances.

Amanda Sr. Service Writer, Jay, Sr. ServiceTech, and Jari, Service Manager have been excellent during a difficult time with Hyundai Tier 3 corporate. These 3 professional service people went above and beyond to rectify a difficult situation with my vehicle, Sonata Limited 2021. I highly recommend Chapman Scottsdale Service Department and especially Amanda, Jay, and Jari. Thank you all for your attentiveness, professionalism and expertise to this difficult situation.

TLDR: Chapman Scottsdale Hyundai is the best dealer I have had the pleasure of working with. Their service team is exceptional and I want to thank Amanda specifically for all her help. 12/10. I have been having a repeated issue with my Elantra that my last dealer (Earnhardt Santan Hyundai) repeatedly was unable to fix. Not only was my issue played down, they said that they fixed it while doing nothing. I got so frustrated that I decided I needed to try something new. Multiple people in my life reccomend Chapman with glowing reviews but I was skeptical as I’ve ...

Today, I went to Chapman Hyundai Scottsdale to trade my old vehicle for a new car. I had the privilege of being assisted by Jim Trafficanta. His customer service was top notch, and he streamlined the whole experience. He was very informative about the car I ended up choosing, and he made the experience a pleasurable one with his professionalism and friendly demeanor. I felt no pressure to buy. I recommend Chapman Hyundai Scottsdale if you want great customer service, no pressure to buy, and assistance from professional and friendly staff such as Jim Trafficanta.

This dealerships service department is outstanding! Especially in comparison to another Hyundai dealership that I was very disappointed with. They are customer satisfaction driven!

Jim Trafficanta made our buying and trade in experience at Chapman Hyundai a pleasure! We got a beautiful new Elantra at a great price, a fair deal on our trade-in and none of the usual haggling or game-playing you find at so many other auto dealerships. Jim was knowledgeable, friendly and efficient. We would highly recommend both Jim and the Scottsdale Chapman Hyundai dealership if you are in the market for a new vehicle!

We had been shopping for a Chevy Bolt with the new used-EV tax credit for over a month and had some unfortunate experiences with other dealers, related both to their unfamiliarity with the credit and general annoying issues car dealers are known for. How refreshing, then, to finally buy our car at Chapman Hyundai! Our salesman Maurice was friendly, helpful, and accommodating in understanding our needs and helping us get what we needed. It was easy to make appointments to see our car (which was there--not always the case at other dealerships), and we did not feel pressured or rushed ...

the new guy at the desk is the best!

Jim Trafficanta provided exceptional guidance in choosing our vehicle as well as ensuring the purchase process was free from pressure, transparent and a positive experience. Highly recommended!

first time at Chapman Hyundai. Our sales person was so kind and helpful with the purchase. Only downsize is that I had to spend about 5 hours at the dealer. So, when I went to the back room to sign the documents, I was in hurry signing up and done. I spotted the interest rate was different than what I signed with the sales person. I told the finance guy about it. He said something and paused. … .. What can I say, I signed it. It was for my parents and they are happy with the car.

We worked with Joel who was knowledgeable about the Hyundai Ioniq 5 and very helpful when we had lots of questions. He was personable, sincere and very professional. We left Chapman Hyundai with quite a different feeling from what we have had with dealerships in the past. Ask for Joel and you won’t regret it.

Jim T was professional and very helpful in getting the answers I needed to invest in a Hyundai Ionoiq 6. If he didn’t have the answer he made sure to find it and get back to me in a timely manner. Don Williams was pleasant and very knowledgeable about the car itself. The dealership was no pressure. Glad I leased my car from this dealership.

Best dealership I've ever been to. I didn't even buy my Hyundai here but I've had nothing but great experiences with their service department. Next time I buy a new car this will definitely be my first stop.

We have had our faith restored in the car buying process by our recent experience at Chapman. The sales department and sales managers worked with us to get the car and financing we wanted in a timely manner. Shout out to Andres for all his hard work. We are very pleased with the overall buying process. However, anyone reading this far needs to ask for Spencer when they go in. He is a world-class salesman and his efforts and customer service are off the charts. Spencer made us feel listened to, and went out of his way to work with ...

Blake Williams and Yannick were professional, knowledgeable and so very helpful. I was looking for a vehicle that was safe and family friendly for our growing kiddo. They got us in and out very quickly and with the mom mobile I dreamed of. We highly recommend Chapman Hyundai Scottsdale.

The process of buying my new car was so easy with the team at Chapman. YANNICK was awesome from start to finish. Walked me through the set up and functions on my new car before I drove off

Took my Ionic 6 in for a quick check after I took a chunk out of the back tire curbing it to avoid an accident. I had 15 minutes and Clint checked it out for me and sent it back, 15 minutes later I was on my way. Just took it in for regular maintenance and requested Clint and he was great again! If you're looking for a great service advisor for your Hyundai look no further.

Very cozy waiting area. Clean and quiet. Snacks,coffee and cocoa available for free. Quick service and they washed my car !

The service department does a fantastic job. Repeat customers with our Hyundais.

We had Jesus Bello and he was absolutely amazing! This was my first big purchase by myself and he made the process so easy. I am very happy with my purchase and so happy he walked up to us and was the one to help us!

We had Jesus bello and he was very helpful in helping us negotiate and get to a price both of us could not turn down!

Jesus was very helpful would buy from him again!!!

I wanted to take this time to recognize Mr. Jim Trafficanta for his outstanding customer service. What a great person he is. One thing that I like about him is that he did not rush me at all . If anyone out there is looking to buy a car I RECOMMEND Jim you wouldn’t regret. He really CARES about customers.Thank you Jim !!!!

This place is so easy and efficient (and friendly). Made an appointment online,. Arrived and was helped immediately. They offered to get me a ride while they worked on my vehicle, but I said that I would stick around. They said "about 2 hours." They were done in 1.5 and didn't try to sell me air or oil filters. They very much could have given how many miles it has been, but they didn't. Just a very good experience overall.

I recently just bought a Hyundai Tucson from here and I had amazing help from Jeremiah he made sure it fit between my budget got me the best deal!!

It's been a while since we purchaseda car, until now! Our Hyundai Santa Fe is a dream on wheels! Maurice was outstanding in helping us through the process and our wonderful finance agent Dale made it fun! Five stars to everyone involved

We found our dream car at Chapman Hyundai Scottsdale and our salesman, Maurice, made the entire car purchase experience the best one ever!

Yannick Sesonga helped my by a brand new Elantra today. Very helpful and very informative of the cars, professional and polite. As well he had the cleanest fade. Would totally by another car from him and recommend him to anyone.

My experience today at Chapman Hyundai Scottsdale surpassed my wildest expectations and every prior car purchase experience. I was helping my father look for a new vehicle and Jim Trafficanta provided the most incredible customer service experience to us both. He is extremely knowledgeable, incredibly kind, and was very thorough with ease and without any hint of pressure. I absolutely recommend anyone and everyone looking for a new vehicle visit with Jim at Chapman Hyundai Scottsdale. It will be the best car purchase experience of your lifetime🙏🏻

I've had so many issues lately with vehicles and typically hate going to dealerships. Going to Chapman Hyundai in Scottsdale has been amazing! They've helped me tremendously and I'll come back for the next vehicle. Ask for Jim Trafficanta and Brian L in financing if you go here!!! They have been the absolute best people to work with and have made the car buying process so easy. Thank yall again so much for everything yall have done for me!

Excellent customer service. Cliff was great and professional. My overall experience was very easy and left satisfied with all the work done. Thank you Hyundai Chapman Service Department in Scottsdale

Maurice helped me buy a new car. He was very knowledgeable and helpful in helping me. Find exactly what I wanted. Yes

Jim Trafficanta was my salesperson and he was excellent from the first time I talked with him on the phone until I drove out after purchasing my new Hyundai Tucson. He made the buying experience very easy, he was forthright and honest and I would recommend him to anybody and everybody. When the sales transaction was finished and I was taking possession of the car Jim spent time with me to make sure I understood all of the amenities that the car had and assisted me with my initial settings.

Working with Jesus was an excellent experience. He is knowledgeable, provides honest feedback, and prioritizes ensuring his clients are satisfied and have a great experience. I highly recommend others to consider using his services.

I had the best car buying experience ever at Chapman Hyundai with Yannick from sales. He was a pleasure to work with, was extremely knowledgeable about the vehicle and we felt like we were family buying a car from him. I would definitely recommend this dealership and Yannick to everyone. The process was so easy, quicker than usual and we did not feel any high pressure to buy. Dale from Finance was also wonderful to work with. I am blown away by the whole experience and we will definitely be back again when we are ready for our next vehicle!

A couple of weeks ago I upgraded my Hyundai to a 2024 Elantra SEL with the help of Jim Trafficanta, the manager of the Upgrade Center in the Scottsdale store. I'm not usually one to write a review but this time I really wanted to! Jim is a warm, friendly person who guided me through the process of upgrading my car. It was a fun and easy experience with Jim pleasantly making it the nicest getting-another-car time I have ever had. He is such a caring and sweet man. I was asked to take a survey about my experience. I ...

I had a great experience at Champman Hyundai Scottsdale. Marc Delaney my salesman was very accommodating and knowledgeable of the used 2018 Hyundai Tucson I was purchasing. Dale Taylor in financing was a pleasure to work with to complete my financing paperwork. Overall great experience!!

The most thorough and informative service I have ever received. Efficient, quick, and comprehensive. Service representative James Lovering is an ALL-STAR!

Title: A Nightmare at Chapman Hyundai Scottsdale Service Department As a discerning consumer, one expects a certain level of professionalism and competence when entrusting their vehicle to a service department. Sadly, my recent encounter at Chapman Hyundai Scottsdale Service Department fell far short of even the most basic standards of customer service, transparency, and competency. Let me begin by addressing the exorbitant fees levied upon unsuspecting customers. Chapman Hyundai Scottsdale demands a hefty diagnosis fee of $222.00, masquerading it under the guise of including a car wash. Additionally, customers are nickel-and-dimed with a $27.75 charge for shop supplies and an additional $7.00 for ...

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Started my first contact with Zachary Schroeder and he went above and beyond, great personal communication, management was just as good working with me. Appreciate you guys.

Did recall work for vehicle was in out in no time

Jeremiah made the process seamless and easy. Will definitely go back and refer anyone looking for a new car to this dealership.

Purchased a new vehicle and had a great time, Juan, Mark and the finance department were great. Will purchase here again. Thanks team!

We worked with Jim Trafficanta, or experience was wonderful from start to finish, and quick (in dealership terms). Will definitely refer and buy from again.

Amazing experience at Chapman Hyundai. They really are extremely professional and serve to help you find the right vehicle with best deal. @Maurice there assisted me finding the perfect vehicle for me over 3 weeks and offered an unbelievable deal. If you need Hyundai, Chapman Hyundai is the destination. I have visited other dealers as well but the behaviour and transparency was an issue, but at Chapman it’s straight forward and crystal clear.

Sales rep, Murice, was very knowledgeable about the vehicle and was very helpful.

Great service from the sales team, particularly Spencer. Finance department representative Amir was top notch. Great car buying experience.

I happened to need a car in a pinch due to my older vehicle getting to the end of its life suddenly with costly repairs becoming a money drain. After researching different options, I decided to go with Hyundai due to many good testimonials from friends and clients. Went over to Chapman Hyundai in Scottsdale just walking in after doing some looking online first. I was introduced to my salesman Jeremiah, who was an awesome guy. He was very helpful in navigating me through the process, and getting me a test drive in a car I was interested in. Process ...

Just bought a car from these people, and while I do not normally write reviews on car dealerships, I am leaving this because mine was an extraordinarily good experience. Most of the time car dealerships can be very predatory. Salespeople tend to wait like hunting wolves in front of the door and pounce on you when you get close. Then, they grab on and do not let go until you scream for mercy. Chapman was entirely different. My sales person, Donald, was amazingly personable, professional, and incredibly well prepared. He made the entire experience easy and enjoyable and I could ...

I recently purchased a Hyundai Sonata from the dealership here in Scottsdale. Yannick Sesonga was the gentleman who helped me find the car that was right for me. He was extremely helpful and kind. I highly recommend this dealership and speaking with this gentleman if you’re looking into purchasing a vehicle.

Initially apprehensive to do this on my own as a young female not knowing much about cars, especially since my parents had handled my previous lease, Jim Trafficanta quickly alleviated my concerns with his transparency and attentiveness. He took the time to thoroughly explain my options & the process to me, ensuring we were both informed and involved. Jim was just as dedicated to finding a solution that fit my budget and vehicle needs. Despite my busy work travel schedule, he went above and beyond to accommodate me, even staying after work hours to answer my questions and minimize any ...

Jim Trafficanta made my experience absolutely stellar!!! You can tell he really cares about his customers and genuinely wants them happy. He was not pushy at all with trying to upsell me. I walked out with my dream car, the perfect price, and feeling so good about my decisions and experience. He was patient and understanding and willing to work with me and answer all of my silly questions. I can’t recommend Chapman Hyundai Scottsdale and specifically Jim enough!!

We recently had our Hyundai crossover serviced at Chapman Hyundai for the first time for what turned out to be a pretty serious warranty issue- However, our service advisor, Nick Kellogg made the experience run seamless, he was very communicative, personable and thorough. It’s never fun to have to deal with car issues but he was able to set us up with a loaner car and made our experience a great one! We will be returning customers! Thanks Nick.

Great experience, Yannick is the man!!!!

Outstanding buying experience. Salesman Jesus answered all questions I had asked as well as engaged the required teams to get my answers outside his scope. Truly appreciate the enthusiasm!