Customer Testimonials

It looks like they will set a schedule for the customer to show up but not inform the customer it's been delayed. I brought my car in at 9am, it is now 3pm (for a recall fix of a windshield). I was told it should only take 1-2 hours once the windshield company shows up. The tech said the company contacted him at 8:30am and said they overbooked. He just told me this @ 3:08pm. He had info before my appointment but didn't think to notify me. I am very upset and disappointed with the service department.

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Scammers. Added $5600 worth of "extras" without our knowledge. Terrible to work with. They lie about the condition of your trade-in. Will never go there again.

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New Purchase review and my experince with Sales and Fiannce departments. Now to start I am located in NJ while my son is in AZ attending ASU, so this was not a typical walk in showroom experience. I found the car and then told my son to go to dealership and engage with sales team. Once he had a sales associate (Julio) he proceeded then to speaker phone me into conversation with Julio. I immediately informed Julio that I was not here to haggle back and forth and spend the day with dealership as my son needed to be at ... Read More

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DealerRater - Oct 17, 2025

New Purchase review and my experince with Sales and Fiannce departments. Now to start I am located in NJ while my son is in AZ attending ASU, so this was not a typical walk in showroom experience. I found the car and then told my son to go to dealership and engage with sales team. Once he had a sales associate (Julio) he proceeded then to speaker phone me into conversation with Julio. I immediately informed Julio that I was not here to haggle back and forth and spend the day with dealership as my son needed to be at work in afternoon and drive can take an hour at that time of the day. Julio took my son for quick test drive of the new Elantra. Upon returning they called me back and I asked Julio what the price was and details of the prciing. He explaned each item thoroughly from the add on perspective. When I declined spcific add'l add ons he politely moved on and no addt'l pressure to try and get me to buy. I told him the number I needed and he was able to achieve that , therfore 1 round of negotiating. We then began paperwork which there was a small IT issue. Blake (finance) was able to take my deposit from NJ via my bank debit card to avoid wire fees or credit card fees. All in all I think my son was in and out in 2.5 hours total. From this experience I would say it went very well and they handled the remote processing well. I would recommend!

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The service deapartment here is the best there is. I have never had another dealer's service department come close! My most recent visit involved a slash through my tire and the resulting flat I received while driving near their dealership. It was late in the day. I had no appointment. I was frazzled by the flat. The service team was gracious and professional as they went to work on my car. I drove out with a new tire and renewed appreciation for these folks. Thank again!

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Updated: 5/30/24 Turns out - these guys have been programming my service light to come on earlier then the recommended service - so they get credit for the service work - and my 3-Year - 36,000 service warranty - is used up. And - it’s not just that it happened. It’s the way they told me with “from now on you’ll have to pay” with a shrug of Nicholas Kellog’s shoulders (the service person). They didn’t offer to help me learn why my service warranty no longer applied - in fact they only made it harder. I ... Read More

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DealerRater - Jun 1, 2024

Updated: 5/30/24 Turns out - these guys have been programming my service light to come on earlier then the recommended service - so they get credit for the service work - and my 3-Year - 36,000 service warranty - is used up. And - it’s not just that it happened. It’s the way they told me with “from now on you’ll have to pay” with a shrug of Nicholas Kellog’s shoulders (the service person). They didn’t offer to help me learn why my service warranty no longer applied - in fact they only made it harder. I had to dig into this completely in my own — AND CHAPMAN was completely at fault. So dishonest! They've offered to comp me one more service - but it was forced and hardly volunteered. Go somewhere else for your Hyndai needs. The dealer I purchased with in Utah - Murdock - THEY ARE AWESOME. Chapman, where I’be been going after relocating to AZ with a brand new car … are just honestly dishonest and the worst car experience I’ve ever had … more than once. This was after giving them “another chance” after my experience last year - see below. ________________________________ I was 15 minutes late - and genuinely apologetic for being so. Frankie (Francisco Ramirez) at the service desk told me it was fine, and all they needed was 90 minutes tops. I was there for routine maintenance and warranty recall regarding the roof trim (not safety related). “ I told him directly, “do not do the recall work today. I’ll come back.” Frankie asked if I wanted to “skip the car wash as well… to save time” I told him “yes … please”. Almost two hours later I went looking for my car. There was a line of people waiting for Frankie, while 4 other employees sat at the Service Desk avoiding eye-contact - is the only thing I could see they were actively doing (avoiding eye contact). To their credit, they weren’t “on their phones”. Kudos to Hyndai for at least working to manage that optic. But, to their discredit, they weren’t even on a phone. It was like the worst DMV trip ever (but I’m still a little impressed they didn’t appear to be pursuing social media or playing Candy Crush). So … finally I get to talk to Frankie (I should have just left). He tells me that they had gone ahead and completed the warranty. Before that … I was honestly working to take the delay in “we’re all human” stride” . Then… I was mad. I told him “I told you not to do the recall work. I’m already late …” He gave a shoulder shrug. After my back was turned, I’m 4 steps away, reaching to open the door, Frankie calls out (with other people waiting for help) … “you’re the one who showed up late”. If I hadn’t experienced this first-hand, I wouldn’t believe it. I was late. I was sorry. I did apologize. I was under the impression that we’d reset and moved on. I’m also the customer bringing in my $45,000 purchase for the “unbeatable customer care” I was promised … before giving them my money! You know what they didn’t forget to leave out … the car wash. I’ve no doubt, there’s no franchise credit applied for washing the customer’s car. Don’s use Chapman Hyundai. They weren’t just bad, they’re overtly dishonest … it’s the worst kind of “bad”. “How you do something, is how you do everything …”

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Title: A Nightmare at Chapman Hyundai Scottsdale Service Department As a discerning consumer, one expects a certain level of professionalism and competence when entrusting their vehicle to a service department. Sadly, my recent encounter at Chapman Hyundai Scottsdale Service Department fell far short of even the most basic standards of customer service, transparency, and competency. Let me begin by addressing the exorbitant fees levied upon unsuspecting customers. Chapman Hyundai Scottsdale demands a hefty diagnosis fee of $222.00, masquerading it under the guise of including a car wash. Additionally, customers are nickel-and-dimed with a $27.75 charge for shop supplies and an additional $7.00 for ... Read More

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DealerRater - Apr 19, 2024

Title: A Nightmare at Chapman Hyundai Scottsdale Service Department As a discerning consumer, one expects a certain level of professionalism and competence when entrusting their vehicle to a service department. Sadly, my recent encounter at Chapman Hyundai Scottsdale Service Department fell far short of even the most basic standards of customer service, transparency, and competency. Let me begin by addressing the exorbitant fees levied upon unsuspecting customers. Chapman Hyundai Scottsdale demands a hefty diagnosis fee of $222.00, masquerading it under the guise of including a car wash. Additionally, customers are nickel-and-dimed with a $27.75 charge for shop supplies and an additional $7.00 for a water reclamation fee. These fees, coupled with the promise of a car wash, might seem like a small consolation, but they do little to justify the unjustifiable. Upon scheduling my appointment for 12:00 on a Tuesday, I arrived punctually, only to find the service center devoid of any semblance of customer care. There was no one to greet me, leaving me to wander aimlessly until I stumbled upon an individual who, for the sake of this review, shall remain nameless. This initial encounter set the tone for what would unfold as a series of disappointments and frustrations. The following day, I received a text notification that was as unintelligible as it was unhelpful, accompanied by a vague video from the technician, leaving me none the wiser regarding the outcome of the diagnosis. Such lack of clarity only compounded my growing sense of unease. It was on Thursday that the true extent of Chapman Hyundai Scottsdale's incompetence was revealed. I was informed via text, in a manner so cursory it bordered on disrespectful, that the air struts of my 2015 Hyundai Equus were leaking and would require a repair totaling an astronomical $8000.00. Shockingly, this figure was presented to me without any itemization, leaving me to speculate that the lion's share of the sum was earmarked for labor costs. The OEM struts themselves retail for a fraction of the quoted price, further exacerbating my suspicions of price gouging and dishonesty. Refusing to be swindled, I communicated my decision to seek alternative repair options. To my dismay, I was met with further resistance and obstinance. Not only was I informed that I would still be required to pay the exorbitant diagnosis fee, but I was also instructed to make yet another appointment to have my car retrieved--a process that should have been seamless and accommodating but instead felt like an exercise in futility. Upon reclaiming my vehicle at the appointed time of 12 noon, I was greeted once again by the disheartening sight of neglect and indifference. My car, far from the promised post-service car wash, was ensconced in a layer of avian xxxxxxxxx, akin to a vehicle abandoned in a salvage yard. Fingerprints marred both the exterior and interior surfaces, a particularly egregious offense considering the pristine white interior of my car. Seeking clarification and redress for this litany of grievances, I approached a staff member in the service department, only to be met with apathy and disdain. My inquiries regarding the promised car wash were met with a dismissive shrug, followed by a perfunctory turn of the back. In summation, my experience at Chapman Hyundai Scottsdale Service Department was nothing short of a nightmare. From the predatory pricing practices to the abysmal customer service and woeful lack of transparency, every aspect of my interaction with this establishment left much to be desired. I would caution any prospective customers against entrusting their vehicles--or their hard-earned money--to this establishment, lest they too fall victim to the same catalogue of incompetence and indifference that marred my experience.

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My husband and Inhad a very pleasant experience purchasing our latest vehicle. We decided to go with a Hybrid, the salesman was very good at explaining everything in the car and told us not to hesitate in contacting him if we had any questions. It takes time to get used to going from a totally gas powered vehicle to a hybrid. My husband commented that our Salesman Chad Goren was the first salesman who took the time to explain the different features in our new car. He feels that’s how all salespeople should take a customer through their new ... Read More

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DealerRater - Jan 16, 2024

My husband and Inhad a very pleasant experience purchasing our latest vehicle. We decided to go with a Hybrid, the salesman was very good at explaining everything in the car and told us not to hesitate in contacting him if we had any questions. It takes time to get used to going from a totally gas powered vehicle to a hybrid. My husband commented that our Salesman Chad Goren was the first salesman who took the time to explain the different features in our new car. He feels that’s how all salespeople should take a customer through their new vehicle. I found it to be one of the many positive ways the employees at Chapman do what they can to make car buying as pleasant as possible.

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I bought a used car from Chapman and it died in two weeks. Car is complete junk. They told me to get lost. I’m out 23k. Avoid this dealership.

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When I purchased my next Hyundai, it will be with Chapman Scottsdale. Great, great service.

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I started looking for a Kona Limited or N-Line just a couple days before my final purchase of my 2023 Kona N. Julie at Chapman Scottsdale Hyundai made the process so much easier. Worked with me via email until it was time to come in to test drive. I didn't even test drive/check out the other models have test driving the Kona N. I immediately fell in love with the car. Dale in finance made the final paperwork process easier as well. I felt like both Julie and Dale treated me like family, not the typical salespeople or finance ... Read More

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DealerRater - Jul 24, 2023

I started looking for a Kona Limited or N-Line just a couple days before my final purchase of my 2023 Kona N. Julie at Chapman Scottsdale Hyundai made the process so much easier. Worked with me via email until it was time to come in to test drive. I didn't even test drive/check out the other models have test driving the Kona N. I immediately fell in love with the car. Dale in finance made the final paperwork process easier as well. I felt like both Julie and Dale treated me like family, not the typical salespeople or finance manager. Would definitely recommend these two for any future car purchases.

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Mom and I were leaving a parking spot and she couldn’t get the car out of the stall all the way - she said the wheel was too hard to turn. We switched places and I had a hard time turning the wheel and realized we had lost all power steering. The CEL, power steering, ABS, and slippery when wet lights were all on. Called their usual dealer on FLW who was rude, dismissive, impatient, and diagnosed the problem over the phone as rodents had most likely chewed through the wires. Also, there was a 2-3 week wait time ... Read More

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DealerRater - Jul 21, 2023

Mom and I were leaving a parking spot and she couldn’t get the car out of the stall all the way - she said the wheel was too hard to turn. We switched places and I had a hard time turning the wheel and realized we had lost all power steering. The CEL, power steering, ABS, and slippery when wet lights were all on. Called their usual dealer on FLW who was rude, dismissive, impatient, and diagnosed the problem over the phone as rodents had most likely chewed through the wires. Also, there was a 2-3 week wait time to get the car in just for the diagnostic. Then there was a 3-4 week time wait time to get the car fixed. And they had no loaner cars. This Hyundai Sonata is the only car my parents (86 & 90) have and cannot go w/out a car for 5 weeks. I Googled other Hyundai dealers and found Chapman. This is where it gets good!! I explained the problem and they got me in the next day. Diagnosed the problem within 2 business days and sent me a picture of the issue (NOT rodents!). Once I approved the work, they had it fixed in 2 days and ready for pick up. I was kept updated via my parents personal consumer portal and could see each stage of the process - the diagnosis, quote, estimate, recommended work, etc. Our Service Rep, Steve Skabelund, was very nice, professional, and answered all questions! This was a win all around and I thank Chapman Hyundai Scottsdale for finding and fixing the issue in a timely manner to get my parents and their car back on the road safely!!

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I had such an amazing experience with buying a Tucson with Jesus and Donald. They both were so professional and really took the time to go over every feature the car had to offer. I highly recommend working with these two!

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This is the best experience I’ve ever had buying a car!! Jim Trafficanta helped me EVERY step of the way. I pulled up in a beaten down old car, overwhelmed, and was able to pull off the lot with a beautiful new vehicle, no longer clouded with the stress my old car was causing. Jim wasn’t any ordinary “salesman,” and coming from NY I KNOW how pushy a salesman can be! He made sure I was understanding every step of the process, and comfortable all the way through. He connected me with Dale in the Financing Department, who ... Read More

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DealerRater - Jun 17, 2023

This is the best experience I’ve ever had buying a car!! Jim Trafficanta helped me EVERY step of the way. I pulled up in a beaten down old car, overwhelmed, and was able to pull off the lot with a beautiful new vehicle, no longer clouded with the stress my old car was causing. Jim wasn’t any ordinary “salesman,” and coming from NY I KNOW how pushy a salesman can be! He made sure I was understanding every step of the process, and comfortable all the way through. He connected me with Dale in the Financing Department, who broke the finances down for me in the most comprehensive way, making the process SO much easier. These gentlemen and EVERYONE I encountered while at Chapman Hyundai were so pleasant and efficient, I would recommend absolutely anyone to this dealership! 5 stars the whole way through. Thank you, Jim!

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The saleman, Damien, bent over backwards to satisfy my needs. The entire staff (Matthew, Joel, and Amir) jumped on board to find the vehicle I hoped to buy at a reasonable price within my budget. Certainly the best experience I've ever had purchasing a new car. Did I mention that my husband is jealous of my Santa Cruz!

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Great job. Electric car left with very little charge. Barely made it home. Would have been nice if they charged it a little.

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If you are are in the market for a Hyundai, DO NOT go anywhere else but Chapman Scottsdale Hyundai. You are GUARANTEED to get a fair, and honest purchase price from the sales management team and Andres Lasa. We have been a client of his and this dealership since 2019, and he provides first class, professional, and honest service to get you in the correct automobile that you will love for years to come! Truly such a pleasurable experience to work with him!

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If you are purchasing a Hyundai, DO NOT go anyplace else but Chapman Hyundai in Scottsdale, and purchase it from Sales Executive Julie Schrader! She is OUTSTANDING! Superb expertise, communication, follow-up, professionalism, honesty, and will find the perfect automobile for you based upon your required price range, wishes, and needs and will only do so in a low key, non-pressure manner! We had such a wonderful buying experience with her and you will too!

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Amanda a service provider was again outstanding! Kept me informed as to the progress despite being understaffed the work was performed in a timely fashion!

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Jim Trafficanta was amazing and worked tremendously to help us get the best deal. Jim helped us seal the deal after we hit a few road blocks on the way. After the purchase the dealership put the car through inspection and added some great perks. We got new tires, alignment., new battery and oil change at no extra charge. I can’t say enough about the great service I received at the Chapman dealership.

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Yannick Sesonga was our Sales Agent at Chapman Automotive in Scottsdale, AZ on March 23rd, 2023. He was very attentive to our needs - answering questions, printing out documents such as a carfax report on the car we wanted, and willing to stay late to help us complete the purchase of our car. After completing the purchase we left the dealer to go home and 10 minutes later found a chip in the windshield that we did not notice before purchase. We called Yannick and he arranged for the windshield to be fixed. A very nice young man to work with. Ask ... Read More

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DealerRater - Mar 24, 2023

Yannick Sesonga was our Sales Agent at Chapman Automotive in Scottsdale, AZ on March 23rd, 2023. He was very attentive to our needs - answering questions, printing out documents such as a carfax report on the car we wanted, and willing to stay late to help us complete the purchase of our car. After completing the purchase we left the dealer to go home and 10 minutes later found a chip in the windshield that we did not notice before purchase. We called Yannick and he arranged for the windshield to be fixed. A very nice young man to work with. Ask for Yannick if you are shopping for a car at Chapman Automotive. 3800 N 89th St. Scottsdale, AZ 8525

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This was my first contact with Chapman Hyundai Scottsdale and Lisa Magram since this vahicle was purchased from Enterprise Car Sales. Lisa explained that the vehicle needed 3 factory upgrades. She arranged dates for this service, along with listing and printing maintenance that may be needed. I checked with Enterprise to find out what had been done to the vehicle while it had been rented. All work that was needed at this time was scheduled and completed with two appointments. Service was prompt and outstanding. Lisa will be the first person I will contact when any service is needed. She knows ... Read More

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DealerRater - Mar 18, 2023

This was my first contact with Chapman Hyundai Scottsdale and Lisa Magram since this vahicle was purchased from Enterprise Car Sales. Lisa explained that the vehicle needed 3 factory upgrades. She arranged dates for this service, along with listing and printing maintenance that may be needed. I checked with Enterprise to find out what had been done to the vehicle while it had been rented. All work that was needed at this time was scheduled and completed with two appointments. Service was prompt and outstanding. Lisa will be the first person I will contact when any service is needed. She knows Hyundai, and what she is talking about. I have complete confidence in her knowledge and integrity.

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Amanda, my service advisor is always great to work with. She is concerned about getting my car in right away when there is an issue, and she does what she can to get it back to me as soon as possible, even if parts need to be ordered. The work is always done well, and on time. They offer many amenities in the waiting area, if you have to stay while the work is being done. I have used this dealership for service for a number of years now, and would highly recommend to others.

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Excellent service, as always. The staff is so friendly and knowledgable - they're what keeps me coming back. Thanks again!

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Easy to work with. I bought my truck and had it shipped to Hawaii. Price was fair and my Salesman Jim Trafficanti was great.

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My wife and I had a great experience with Chapman Hyundai and we will recommend them to everyone we know. This is our third vehicle purchased from this dealership and this was definitely the best experience. From the no-pressure laid-back approach of our salesman Donald Williams to the smooth and easy process of finance with Mark Zemeckis it was all around just great. We could not be happier with our 2022 Palisade.

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Yannick Sesonga was the most pleasant salesman you could ask for. He was very helpful and patient with all our questions and never did we feel pressured. He made buying our Kona a pleasure.

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I've owned over 125 cars in my long life and this dealer experience has been the best.

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My daughter was buying her first car, so we decided to go to Chapman Hyundai due to the great reviews. Now we know why they have so many. Jesus Bello made her first buying experience very stress free and simple. The whole team, from sales to management have exceeded our expectations. We will definitely buy here again. I will also be buying here when I am ready to trade my car in.

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I just purchased a Hyundai Kona SEL and found that my salesman Shawn Sicari really worked hard to get me the best deal. At one point I had already put a down payment on another car, but he kept working to find me a car and an offer that I would be happy with. Originally I was looking to get an SE due to price point, but I was able to get an SEL for the same price I would have paid for an SEL. Shawn was very responsive to my texts and calls, and dedicated to making sure I ... Read More

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DealerRater - Sep 4, 2022

I just purchased a Hyundai Kona SEL and found that my salesman Shawn Sicari really worked hard to get me the best deal. At one point I had already put a down payment on another car, but he kept working to find me a car and an offer that I would be happy with. Originally I was looking to get an SE due to price point, but I was able to get an SEL for the same price I would have paid for an SEL. Shawn was very responsive to my texts and calls, and dedicated to making sure I was kept in the loop each step of the way. I am very happy with my experience.

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Jesus Bello— Friendly. the place is very clean. Easy to find the location. Will do business again.

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Overall my experience was good. I knew there would be a wait for my car, but my salesman Jesus went above and beyond to keep me in the loop. The finance guy was straight forward and clear, and I was finally able to walk out with my new car. I would use this dealership again.

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$3200 mark up fee. Imagine buying a vehicle MSRP for $32,935 and giving a trade in worth 8,700 and having an additional 1,000 rebate. To then make your first payment and find out that the vehicle you actually purchased cost $37,000. The “fine print” cost approximately $4,100 plus taxes on the higher value. save yourself the time and DO NOT GO HERE! They will try to tell you “yOu SiGnEd ThE dOcUmEnT” and continue this malpractice. Arizona summer bundle is not free and you will be charged for that as well. “The tint comes with the car, we just have to install it”

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Erik Berger was my sales associate and he made the deal with me smooth and beneficial to me. I thank him for his openness and knowledge of his product to help me get the deal I was hoping for. Mark handled the paperwork end of it and made that process go quickly while explaining all the pieces in easy to understand language. This is my 5th Hyundai in 27 years and glad I choose Chapman.

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My 2001 Honda Accord was falling apart and I needed a new car badly. I have never bought a new car before so I was a little nervous about the experience. Let me tell you, it’s not easy looking for a new vehicle when you’re a busy person with little time to spare, however, the good folks at Chapman Hyundai Scottsdale bent over backwards to assist me. I would like to take this opportunity to thank Julie Schrader (Sales Consultant) who made the process of buying a new car so easy. Julie was wonderful; she made the process so ... Read More

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DealerRater - Jun 22, 2022

My 2001 Honda Accord was falling apart and I needed a new car badly. I have never bought a new car before so I was a little nervous about the experience. Let me tell you, it’s not easy looking for a new vehicle when you’re a busy person with little time to spare, however, the good folks at Chapman Hyundai Scottsdale bent over backwards to assist me. I would like to take this opportunity to thank Julie Schrader (Sales Consultant) who made the process of buying a new car so easy. Julie was wonderful; she made the process so painless by being patient and knowledgeable. Julie guided me toward the right car; one that truly met my needs. Julie thoroughly covered things such as new versus used, reliability, manufacturer rebates, warranties, options, and financing. Picked up my new car today and I love it. Again, thanks to Julie for giving me a pleasurable car buying experience. Good folks to work with at a great dealership. I will recommend Chapman Hyundai Scottsdale to all my family and friends. Victor Borbon

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Yannick was so awesome! He gave me exactly what I wanted with a good price! He answered all my questions and was very helpful in everyway possible! Thank you so much, I love my Kona!

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So, I was shopping for a car about 1 year ago and worked with Julie Schrader during that transaction. At the time, I was mostly looking at Subaru and Toyota, but I wanted to stop and look at some Hyundai products too. I was partnered with the sales rep Julie and I just gotta say she was amazing. Most of the time, when you go into a car dealership there are sleazy car salesman who pressure you to buy then and there and who do not take the time to listen to your needs. I walked in and made myself clear ... Read More

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DealerRater - Apr 20, 2022

So, I was shopping for a car about 1 year ago and worked with Julie Schrader during that transaction. At the time, I was mostly looking at Subaru and Toyota, but I wanted to stop and look at some Hyundai products too. I was partnered with the sales rep Julie and I just gotta say she was amazing. Most of the time, when you go into a car dealership there are sleazy car salesman who pressure you to buy then and there and who do not take the time to listen to your needs. I walked in and made myself clear that I was just looking. Julie took the time to get to know me, to thoroughly understand my concerns and needs, and she spent hours with me talking about what I wanted and how I could best achieve those goals. Now, after almost a year I returned and asked to see her again. She remembered me and seemed to genuinely care about how my last year had went. I ended up exploring a variety of models over 3-4 visits and finally decided on the Hyundai Palisade. During this decision making process Julie was kind enough to answer several questions over several days, to test drive multiple cars repeatedly with my friends and family present, and to again show me that she was more concerned about finding me the right car. Rather than selling me whatever she could then and there. After shopping around with 16 other dealerships and test driving dozens of vehicles, she was the only sales rep that did not pressure me. I was never spammed by her or the dealership either. Julie only followed up with me when I asked her to, and she was prompt in getting me answers. I will be bringing my cousin back to work with her and will buy my next car from her at this dealership once I can sell my old one.

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Chapman Hyundai is by far the best dealership I have ever dealt with not only are they very professional but everyone I have contact with has been very friendly and helpful. They have made me a customer for life.

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Had a problem with my A/C would not come on, took it to Chapman Hyundai Scotsdale and the service man would not get off his butt to come and take a look at the problem. Took it to Santan Hyundia service and they came right out to take a look and told me what to do John Code

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We just bought a new Tuscon from Yannick Sesonga. we just came in to look at new SUVs, Yannick picked out a car that we loved and bought. He made our sale quick and pleasant. WE have been shopping for a new car and found your dealership easy to work with. Yannick answered all our questions, he has a excellent knowledge of your products.We will recommend him to our friends and use him again. The finance manager was knowledgable and funny. He gave us a good deal... Thanks Fred Thekan Karen Miller P.S. we might have to stop ... Read More

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DealerRater - Feb 28, 2022

We just bought a new Tuscon from Yannick Sesonga. we just came in to look at new SUVs, Yannick picked out a car that we loved and bought. He made our sale quick and pleasant. WE have been shopping for a new car and found your dealership easy to work with. Yannick answered all our questions, he has a excellent knowledge of your products.We will recommend him to our friends and use him again. The finance manager was knowledgable and funny. He gave us a good deal... Thanks Fred Thekan Karen Miller P.S. we might have to stop in so you can show us how our car works.. SEE U SOON!

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Have had several GREAT experiences with Chapman Hyundai Scottsdale. They have wonderful employees that take care of me as well as my car. I have had EXCEPTIONAL service from Lisa Magram. Lisa goes above & beyond to make sure me and my car are well taken care of. I leave HAPPY and confident my car is at it’s best. I make the call to Lisa @ Chapman Hyundai Scottsdale, and she takes care of the rest

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Julie Schrader made me feel at ease about purchasing a vehicle from Texas. She was patient, responsive, and knowledgeable. Definitely recommend this dealership to anyone like me looking to purchase a vehicle cash then arrange for it to be transported to your front door. Mark Zemeckis efficiently handled the financial paperwork portion of my purchase.

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After multiple failed attempts at scheduling an appointment or even test driving a car I can't begin to express how thankful I am to Jay Schaeffer, Caleb Escalante & Chapman Hyundai for the top notch service we received! This was an extra special purchase as it was my niece's first time purchasing her own car. Upon arrival Jay met us with a genuine smile & positive vibes - We knew we were in good hands! Jay was very knowledgeable in giving us info, recommendations & even tips to help us wrap up final decisions. Caleb was kind, thorough ... Read More

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DealerRater - Aug 9, 2021

After multiple failed attempts at scheduling an appointment or even test driving a car I can't begin to express how thankful I am to Jay Schaeffer, Caleb Escalante & Chapman Hyundai for the top notch service we received! This was an extra special purchase as it was my niece's first time purchasing her own car. Upon arrival Jay met us with a genuine smile & positive vibes - We knew we were in good hands! Jay was very knowledgeable in giving us info, recommendations & even tips to help us wrap up final decisions. Caleb was kind, thorough and patient in explaining the finance details & helped us solidify our purchase. Both Jay & Caleb stayed after hours putting their weekend plans on hold just so we could complete this purchase. Their dedication to customer service exceeds every car purchasing experience I've ever had! I highly recommend Chapman Hyundai - we are so happy with my niece's purchase - Certified 2018 Tucson! 😀

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My husband and I bought a Santa Fe Hybrid on May 25, 2021 and our sales rep was a gentleman named Jay Schaeffer. He absolutely went above and beyond with us. His knowledge of the car and its working was INCREDIBLE! This was our fourth Hyundai that we have purchased in the past few years and we actually wanted to just trade in our Santa Fe 2019 and get the newest model. After talking with Jay we ended up purchasing the 2021 Santa Fe Hybrid. Due to Jays knowledge and expertise with the Hyundai cars, he convinced us that this was the best deal ... Read More

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DealerRater - Jul 22, 2021

My husband and I bought a Santa Fe Hybrid on May 25, 2021 and our sales rep was a gentleman named Jay Schaeffer. He absolutely went above and beyond with us. His knowledge of the car and its working was INCREDIBLE! This was our fourth Hyundai that we have purchased in the past few years and we actually wanted to just trade in our Santa Fe 2019 and get the newest model. After talking with Jay we ended up purchasing the 2021 Santa Fe Hybrid. Due to Jays knowledge and expertise with the Hyundai cars, he convinced us that this was the best deal for us. We never had a hybrid before so we were very reluctant at first. He very meticulously went over the advantages of the hybrid vs the regular Santa Fe and we were SOLD! After we purchased the car he sat with us for hours explaining all of the INCREDIBLE options that this car has. He was so helpful that in any future purchases we will be CERTAIN to not only use Jay, but to recommend him to anyone we know who is thinking of purchasing a Hyundai. We have purchased several cars over the years and Honestly have never had a salesman who was so patient, honest and Knowledgeable. He truly was a pleasure to deal with. Susan & John Bauer

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My experience at Chapman Hyundai was unbelievable. I truly felt like the sales and finance team who dealt with me were very caring and fantastic listeners. Everything I needed to know was explained so accurately; they took very good care of me. They listened to all my concerns and I got a fantastic deal which allowed me to drive away in the car of my dreams, 2022 Hyundai Tucson. I really love this place and would recommend it to anyone who is looking to be dealt with fairly.

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Julie was very pleasant to work with and helped me get my car at a very reasonable price. She is very knowledgeable and spent a lot of time explaining the new features of the car. Overall, I had a very positive experience with her and would recommend her to anyone.

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My 2013 Santa Fe's engine failed at 60,400 miles. Lisa is my service advisor. She did everything humanly possible to take care of my needs from meeting the car when it was towed to your facility to arranging a loaner car and keeping me in the loop on the progress. The failure occurred on or about the 19th of May. When I called and spoke to the operator I was told the car couldn't be seen until the 9th of June, at the earliest. I contacted Lisa and she handled everything. I picked up the car yesterday. She is a ... Read More

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DealerRater - Jun 12, 2021

My 2013 Santa Fe's engine failed at 60,400 miles. Lisa is my service advisor. She did everything humanly possible to take care of my needs from meeting the car when it was towed to your facility to arranging a loaner car and keeping me in the loop on the progress. The failure occurred on or about the 19th of May. When I called and spoke to the operator I was told the car couldn't be seen until the 9th of June, at the earliest. I contacted Lisa and she handled everything. I picked up the car yesterday. She is a treasure to your organization. Her empathy and concern were heartfelt. Thanks again Lisa !

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Nice clean place. Very nice staff. Susan was very friendly, courteous and professional. Really helps in finding the car that I wanted. A hard to find Veloster.

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I took my 2020 Elantra here for service since they built this right next to my house and the service was impeccable, so I took my Elantra there for maintenance forever. I said if I ever buy a new car I'm going to buy it here. I price checked around the valley and did buy a brand new 2021 Sonata SEL here. The price was fair, the trade in value was fair, there was absolutely zero pressure from the salesman Jay Schaeffer and most importantly, zero pressure from the finance fellow once it got to the final signing. His name was ... Read More

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DealerRater - May 31, 2021

I took my 2020 Elantra here for service since they built this right next to my house and the service was impeccable, so I took my Elantra there for maintenance forever. I said if I ever buy a new car I'm going to buy it here. I price checked around the valley and did buy a brand new 2021 Sonata SEL here. The price was fair, the trade in value was fair, there was absolutely zero pressure from the salesman Jay Schaeffer and most importantly, zero pressure from the finance fellow once it got to the final signing. His name was Caleb Escalante. I've been given "the business" from multiple finance folk before and ripped off. I told Mr Escalante that if any of this happened I'd just get mad and walk, but he was pleasant to deal with too. In addition, this dealership is with the times and your final contract will be a neatly stapled packet. Jay Schaeffer was wonderful and worked patiently with me in multiple aspects of the process.

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We went in looking for a used car that was advertised and while we were working with Jonathan Shelley the new Elantra Nline caught our eye. We asked to test drive that one in the show room and not only did they pull it out for us to test but we ended up taking it home. It was a great experience and Jonathan was very easy to work with.

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I had a wonderful experience working with Jay Schaeffer at Chapman Hyundai Scottsdale. I visited 5 different dealerships across the valley and the vibe at Chapman was by far one of the best. I never felt pressured during the sales process. On top of it all, I absolutely LOVE my new Hyundai Palisade! I would definitely recommend Jay and the team at Chapman if you are considering a new car.

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While I did a lot of pre-dealer contact fact-finding on the vehicle I was looking for (a Venue SEL) and actually picked a vehicle from Chapman Hyundai Scottsdale's inventory, the interaction with DONALD WILLIAMS topped off a pleasurable car buying experience. His relaxed yet informative demeanor never degraded into the "overly-familiar, buddy-buddy" approach I have suffered at other dealerships over the years. My advice is to do your homework and then head over to Chapman Hyundai Scottsdale and ask for Donald.

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The sales lady Julie Schrader is great. she is very helpful. She help to get the price we want for our car. The payment was what we want to pay for our new Hyundai Palisada.

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Sean ( salesperson) was fine when it came to showing the vehicle . When it came to presenting the numbers/figures he became obnoxious. He would not listen. He was Disrespectful. Horrible Salesperson!

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Absolutely the best place to buy a car. A huge thank you to salesman Jay Schaeffer and to the finance manager Mark Zemeckis. You guys made buying a car a great experience.

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Doug was great to work with, so much so we came back a month later and purchased another new Hyundai though him. In my 45 years of buying vehicles experience with Doug was the most casual, informative and complete of any I have ever done.

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I wanted a car that was difficult to locate and very few in the valley. Susan worked hard to get me the the car I wanted and kept me updated on status the entire time. Very friendly and personal, understood what I wanted and why, didn’t try to up sell me. The manager was also very friendly and worked hard to find the car I wanted! Thank you

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I can't say enough about my salesperson, Julie Schrader. I am not an impulse buyer, I am the kind of buyer that needs to look around and do my research first. Julie was patient, and very knowledgeable about Hyundai autos, as well as the competition. She really wanted to make sure she found the right Hyundai fit for me. She stayed in contact, followed up without being pushy, went above and beyond, and really was a pleasure to work with! If you're looking for a comfortable buying experience with a knowledgeable salesperson who cares about getting it right ... Read More

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DealerRater - Jan 14, 2021

I can't say enough about my salesperson, Julie Schrader. I am not an impulse buyer, I am the kind of buyer that needs to look around and do my research first. Julie was patient, and very knowledgeable about Hyundai autos, as well as the competition. She really wanted to make sure she found the right Hyundai fit for me. She stayed in contact, followed up without being pushy, went above and beyond, and really was a pleasure to work with! If you're looking for a comfortable buying experience with a knowledgeable salesperson who cares about getting it right for you, ask for Julie!

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One of my least favorite things to do is shopping for a new car. It's torture for me. Not exactly bamboo shoots under the finger nails torture but pretty close. But from the moment we walked into Chapman Hyundai Scottsdale I had the feeling that this was going to be a good experience. It wasn't good...it was superb. Our sales associate Jonathon Shelley, Internet Sales Director Elijah Bigelbach, and Finance Manager Dakota Gooch were wonderful to work with. No pressure, no sleezy care sales guys, just down to earth, decent, fair and customer-focused people who wanted to ... Read More

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DealerRater - Jan 10, 2021

One of my least favorite things to do is shopping for a new car. It's torture for me. Not exactly bamboo shoots under the finger nails torture but pretty close. But from the moment we walked into Chapman Hyundai Scottsdale I had the feeling that this was going to be a good experience. It wasn't good...it was superb. Our sales associate Jonathon Shelley, Internet Sales Director Elijah Bigelbach, and Finance Manager Dakota Gooch were wonderful to work with. No pressure, no sleezy care sales guys, just down to earth, decent, fair and customer-focused people who wanted to help us get into the car WE wanted in the way WE wanted and with a deal that WE were satisfied with. They wanted our experience to be good and it definitely was one of the best I've ever had. They were patient, flexible and determined to make sure we understood the features of our car before we left the lot. So our new Hyundai Palisade SEL with everything we could hope for in a 2021 car is now our new sweet ride. We love the car and we are more than happy with our buying experience with Chapman. This is the way a car buying experience should be. So if you are looking for the most technologically advanced, well designed, superbly engineered and one of the safest cars on the road I encourage you to give these guys a chance to help you. You won't be disappointed.

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I had full nightmare “max-pressure, bait and switch, ultra-low ball 50% value on trade-in,” dealership experience on my new 2020 Chapman Hyundai of Scottsdale purchase. I’m a reasonable, conscientious, zero debt customer with excellent credit. I should’ve walked out after 6 hours of intense max-pressure, bait and switch, mental and emotionally exhausting hours of negotiations for which I was ultimately denied low interest rates I qualified for, denied Costco membership discount of $1,000 in final finance paperwork, but I was convinced I was nearly done. That was before entering the apolcalyptic meeting with Michael, finance manager. This you must know: Hyundai is ... Read More

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DealerRater - Nov 23, 2020

I had full nightmare “max-pressure, bait and switch, ultra-low ball 50% value on trade-in,” dealership experience on my new 2020 Chapman Hyundai of Scottsdale purchase. I’m a reasonable, conscientious, zero debt customer with excellent credit. I should’ve walked out after 6 hours of intense max-pressure, bait and switch, mental and emotionally exhausting hours of negotiations for which I was ultimately denied low interest rates I qualified for, denied Costco membership discount of $1,000 in final finance paperwork, but I was convinced I was nearly done. That was before entering the apolcalyptic meeting with Michael, finance manager. This you must know: Hyundai is known for legendary 50k/100k warranty. His “fine print” detailed explanation directly discredits Hyundai websites written warranty with a disclaimer on fine print, highlighting the “fact” that owners of new purchases only receive 1 year, 12,000 miles “true” bumper to bumper warranty coverage. After that, covered is only applicable if service department labels problem a manufacturer defect. Furthermore, he clearly stated that he cannot lie, so he warned me that in truth is only a tiny, select amount of customers problems are ever labeled “defective” so they end up surprised to be forced to pay rather high out of pocket expenses for repairs— unless I purchased a $2,700 extended warranty. What should’ve been one the happiest most exciting purchases turned into a the most extremely intense regret. Do your research, yourself and seek better business dealings models elsewhere.

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Excellent buying experience! Shawn and Mario Not only did they drive 3 hrs to get to my home they had me test drive the car first. No pressure to purchase. This was a great buying experience. I went around town bragging about The service they provide.

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The worst experience I've ever had in purchasing a vehicle. I purchased a G90 in 2/5/20 and still haven't received the title for the car as yet. No one will return my calls. and there is no one at the dealership who will assist.

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My wife and I purchased a 2021 Palisade yesterday and we worked with Yannick and Andres. I have bought quite a few cars over the last 35 years but I think my experience with these guys was by far the best overall. They are very easy to work with, straight forward, and no nonsense or B.S. Everyone at the dealership we met was just plain nice and we never got that stereotypical "car dealer" feeling....you know what I'm talking about. The negotiations were straight forward. I did my homework and knew what bottom line dealer cost was ... Read More

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DealerRater - Sep 30, 2020

My wife and I purchased a 2021 Palisade yesterday and we worked with Yannick and Andres. I have bought quite a few cars over the last 35 years but I think my experience with these guys was by far the best overall. They are very easy to work with, straight forward, and no nonsense or B.S. Everyone at the dealership we met was just plain nice and we never got that stereotypical "car dealer" feeling....you know what I'm talking about. The negotiations were straight forward. I did my homework and knew what bottom line dealer cost was and offered what I thought was a fair profit for them and they accepted. There were no surprises or post negotiation add-on pressures placed on us. Dakota in finance is a great guy as well. Quick and easy, no surprises, and fun to work with. The car was prepared beautifully and Yannick did a fantastic job taking us through all the features and details of the car to make sure we were comfortable driving home. As far as the Palisade is concerned, it is a beautifully made vehicle. Only time will tell for sure as this is our first Hyundai, but we are really impressed so far. It seems like Toyota and Honda now has some serious competition.

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Very knowledgeable, not pushy and just overall great service. Ask for Hunter if you’re looking for a low stress car experience! Thanks for your help! Very happy with my new Elantra!

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What an amazingly easy process. I love my leased Tucson so much that I decided to buy it! Donald Williams made it a great experience.

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Truly an amazing experience. From the beginning to end, he made me feel comfortable and welcome at the dealership. I left very satisfied with the experience and vehicle. He made it all a breeze without being pushy.

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Great experience with Carl, made the process stress free. Was going to just look and I found my car, Thank you Carl, made my day. Mike S

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I found a car that I wanted to purchase a Used Elantra GT. The salesperson Shawn Sicari and I came to an agreement on the price, and he sent me a contract. . He then sent me a Finance form to fill out so they could look at my credit report so we he can begin to find financing. I filled out the finance form and sent it back. The DEALERSHIP pulled my credit report and then the next day I get a phone call that they sold my car!!! ? I was in the middle of financing!!! I was mad as ... Read More

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DealerRater - May 10, 2020

I found a car that I wanted to purchase a Used Elantra GT. The salesperson Shawn Sicari and I came to an agreement on the price, and he sent me a contract. . He then sent me a Finance form to fill out so they could look at my credit report so we he can begin to find financing. I filled out the finance form and sent it back. The DEALERSHIP pulled my credit report and then the next day I get a phone call that they sold my car!!! ? I was in the middle of financing!!! I was mad as xxxx and explained they had no right to pull my credit report on a car that was sold!!! I spoke with the Manager and he agreed it was ILLEGAL what they had done. I will be in contact with the GM of the dealership.

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Susan you are truly amazing you made my experience easy breeze. I was a bit nervous before I arrived there , but When I seat down in the chair you was very detailed about the contract and the car I was relived. Thank you so much Susan for making my experience relaxing.

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Carl was very knowledgeable and low pressure. It was a multi day process at our pace. Allowed us to test 4 G70's to ensure we got the options and configuration that we wanted. Traded a BMW and will not go back to BMW (2), Lincoln (2) or Cadillac (7). Sales experience was top notch.

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My husband and i purchased a new 2020 Hyundai Palisade here today and our salesman Eli was awesome to work with. We are from Tucson and Eli took care of us and did everything possible to get us in our new Hyundai we were able to purchase our vehicle through internet and phone working closely with Eli he was outstanding in getting us approved and even recommended his broker to help us get insurance on our Hyundai thank you so much Eli for all you did to help us purchase our Hyundai. Now it doesn't end there Eli had another ... Read More

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DealerRater - Apr 20, 2020

My husband and i purchased a new 2020 Hyundai Palisade here today and our salesman Eli was awesome to work with. We are from Tucson and Eli took care of us and did everything possible to get us in our new Hyundai we were able to purchase our vehicle through internet and phone working closely with Eli he was outstanding in getting us approved and even recommended his broker to help us get insurance on our Hyundai thank you so much Eli for all you did to help us purchase our Hyundai. Now it doesn't end there Eli had another Chapman employee named Mario who drove and delivered our Hyundai to us at our home which made our experience that much better. Once Mario arrived with our vehicle Mario went over all the vehicles bells and whistles and explained and showed us how everything worked i was really impressed with Mario and his knowledge about our new purchase. In conclusion i must say that Eli and Mario gave us the best experience in buying a vehicle from them over at Chapman Hyundai Scottsdale and i will definitely recommend them to anyone that is looking to purchase a new car. Once again thank you so much Eli and Mario you guys definitely went above and beyond!!! Thank you Veronica Rodriguez

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We has an appointment with Eli and upon arriving we’re introduced to salesman Rich. We test drove the vehicle and seated down while they looked at our trade in. After waiting for 2 hours, they finally come in with pricing. While we were going over everything, they sold the car we wanted to someone who came in after us. Needless to say after 2 and a half hours we has nothing. I’ll buy anything from this dealer and I am shocked that such a thing like this is happening. Beware of the games they play. This all happening while the ... Read More

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DealerRater - Apr 16, 2020

We has an appointment with Eli and upon arriving we’re introduced to salesman Rich. We test drove the vehicle and seated down while they looked at our trade in. After waiting for 2 hours, they finally come in with pricing. While we were going over everything, they sold the car we wanted to someone who came in after us. Needless to say after 2 and a half hours we has nothing. I’ll buy anything from this dealer and I am shocked that such a thing like this is happening. Beware of the games they play. This all happening while the virus is happening,

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I'm on my second car from Chapman Hyundai's best employee, John, Leidigh! I knew after my first purchase, a Sonata, that I wanted my next car to be a Santa Fe. John was in touch with me as soon as it was time for my lease to end and had me come in and test drive my dream car! I bought it the same day. He showed me all the amazing features and helped me set up the car to the settings best for me. How could I not love it! He made it MY car and I ... Read More

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DealerRater - Mar 30, 2020

I'm on my second car from Chapman Hyundai's best employee, John, Leidigh! I knew after my first purchase, a Sonata, that I wanted my next car to be a Santa Fe. John was in touch with me as soon as it was time for my lease to end and had me come in and test drive my dream car! I bought it the same day. He showed me all the amazing features and helped me set up the car to the settings best for me. How could I not love it! He made it MY car and I drove away in 7th Heaven! Thanks John!!!

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Just purchased a car from Chapman Hyundai, and I am very happy with the whole process. They helped me find the car that was right for me and showed me many options. All my questions were answered, the manager, Matt, was very courteous and friendly, the salesman Robby Rossi awesome with helping us, and finance was super and I did not feel like I was pressured to buy extras. Was in and out with my car in a few hours. Would highly recommend coming to Chapman!!

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I took a gamble to bypass other Hyundai dealerships and drive 90 minutes to Chapman Hyundai Scottsdale to buy a 2020 Elentra SEL. I am glad I did. The path started with Robby, a very genuine and friendly guy over the phone. He was the one to convince me to make the trip. Robby stayed in touch with me throughout the whole process, even as he had to pass the torch to Tyler. Robby reached out even at the end and we had a great conversation over text. Tyler here also gets many, many, kuddos. When a miscommunication happened during the final ... Read More

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DealerRater - Mar 22, 2020

I took a gamble to bypass other Hyundai dealerships and drive 90 minutes to Chapman Hyundai Scottsdale to buy a 2020 Elentra SEL. I am glad I did. The path started with Robby, a very genuine and friendly guy over the phone. He was the one to convince me to make the trip. Robby stayed in touch with me throughout the whole process, even as he had to pass the torch to Tyler. Robby reached out even at the end and we had a great conversation over text. Tyler here also gets many, many, kuddos. When a miscommunication happened during the final pricing stage, he was cool, stayed positive, and between him and the sales manager Andres, we got the price I was anticipating. Tyler was amazing the rest of the way. He was very knowledgable in setting up the car. He is new to the scene, but he’s going to be super at this job. Keep him, Chapman! Major props to Andres for working to get the deal I was coming in for. He ultimately didn’t have to do it, but he made it happen. Andres also was very friendly and professional. Lastly, Dakota, one of the finance managers, made the money and signing quick and smooth. Major points for his outfit as well. He dressed to impress. We got the paperwork with ease, and didn’t keep me any longer like other car finance people would do in other places (I’ve been a part of car buying several times now) in buying all this third-party extra stuff. Oh, and Samantha the receptionist was very nice! Thank you to everyone I mentioned for this experience. Buy your car through these people. Ask for Robby and/or Tyler to start your Hyundai journey.

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Teresa Ami deserves a five star review for sure! She answered all of my questions, was helpful and most of all transparent with her answers. At no point did I feel like she was too pushy as I find with most car salespeople. Thank you Teresa for going above and beyond.

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Teresa Ami was great and really helpful. She was very patient and accommodating considering how long everything ended up taking; and in the end she helped us get a smoking deal!

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Very disappointed. I bought a new Elantra from Chapman in 2017 and got a friend to buy a Kona there last year. I contacted Chapman earlier in the day a few days ago and Shawn S. responded via phone and I set up a time to come test drive a very specific car to flat tow behind my RV, a manual transmission Accent. I showed up right on time that evening and Shawn said he was busy with another customer and got another guy to help me. Well apparently they didn’t even have a manual Accent after waiting about 15 min ... Read More

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DealerRater - Feb 19, 2020

Very disappointed. I bought a new Elantra from Chapman in 2017 and got a friend to buy a Kona there last year. I contacted Chapman earlier in the day a few days ago and Shawn S. responded via phone and I set up a time to come test drive a very specific car to flat tow behind my RV, a manual transmission Accent. I showed up right on time that evening and Shawn said he was busy with another customer and got another guy to help me. Well apparently they didn’t even have a manual Accent after waiting about 15 min for them to try and find one. What the xxxx?!! The car have been located and ready for me when I got there, and they didn’t even have one!!! What a waste of time and driving about 35 miles from my house. Pretty POOR customer service. Not only is this the fault of the Ill-trained salesman, management is responsible for the customer policies and this one should be a NO BRAINER.

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I just bought my second used car from Chapman Hyundai (Certified VW Passat and couldn’t be happier with the service I received from my sales person MarK Eaton and the General Sales Manager for Hyundai and VW Jim Deschner. Chapman is my dealer of choice. I will recommend this dealership to a family member.

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Confirmation Code: X03TKX7H10 I had contacted this dealership several months ago to get a recall update and to check on a couple issues my Sonata had been having. I called to set up the appointment and made sure to inform the rep of the issues my car had been having so I could get them checked on at the same time. The phone rep confirmed all the information on the phone with me and stated they will get it taken care of. Fast forward to the day of the appointment. I speak with the rep at the front ... Read More

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DealerRater - Feb 7, 2020

Confirmation Code: X03TKX7H10 I had contacted this dealership several months ago to get a recall update and to check on a couple issues my Sonata had been having. I called to set up the appointment and made sure to inform the rep of the issues my car had been having so I could get them checked on at the same time. The phone rep confirmed all the information on the phone with me and stated they will get it taken care of. Fast forward to the day of the appointment. I speak with the rep at the front desk and explain my situation and turns out they didn't write down any information about the car issues I was having, after explaining my issues to three different people. I'm told that they were not aware (the phone rep had confirmed all the information with me on the phone). I'm told that its going to be about four hours until they can get my car looked at plus a fee I was not quoted over the phone, I decided to bite the bullet and wait. As I'm sitting in the lobby I experience several different things. I get to watch the two managers fight with one another over several things and I also watched one of the managers yell at another employee "to not drop the customers shi%^ on her lap and to take fu%^&* take care of it. It was interesting to listen to the phone reps talk ill of customers who had called with questions as well. 5 and a half hours later I haven't heard anything about my car, so I ask the service rep what's going on. He informs me my car has still not been looked at. At this point I'm upset and ask for my car so I can leave. Twenty minutes later they pull my car up and I leave. As I'm leaving the service rep says he had ordered a trim piece for my car and will contact me when it arrives. I never got that call back. The whole experience left me feeling defeated and taken advantage of. I bought my car through Chapman and I can say it was a mistake . I hope a higher up reads this and realizes the joke that this dealership is. I also hope this prevents someone else from wasting their time or getting taken advantage of. -Dylan

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Douglas Brown welcomed us as we entered the dealership, listened to our requirement and seated us to his office. He brought out a car of our choice for a test run and got us the numbers. Later he offered us another option which was better than what we had gone for and we ended up buying what fits our requirements. We bought Hyundai Elantra 2020 with options of our choice. It was a very warm feeling at the dealership and Douglas got us water and refreshments. Later we drove our New Car to home. A very good experience of Car buying.

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I purchased a new 2019 Genesis G80 Sport which they got from another dealer. The deal with Carl over the phone was quick and easy. When we went to pick up the car on 12-2-19, we found issues with the paint. The GM said they would take care of it and provide us a loaner since we are in Tucson. A few days later they delivered the car to us but there were paint and chip spots they missed. Shawn who took over from Carl due to illness had to return to Scottsdale with our car. Finally, today we received ... Read More

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DealerRater - Dec 11, 2019

I purchased a new 2019 Genesis G80 Sport which they got from another dealer. The deal with Carl over the phone was quick and easy. When we went to pick up the car on 12-2-19, we found issues with the paint. The GM said they would take care of it and provide us a loaner since we are in Tucson. A few days later they delivered the car to us but there were paint and chip spots they missed. Shawn who took over from Carl due to illness had to return to Scottsdale with our car. Finally, today we received our car with all issues resolved. 9 days of waiting and 4 1/2 hrs of negotiation and paperwork on a "supposed" deal has soured my experience some. The vehicle should have been gone over thoroughly when obtained from the other dealer and definitely tell before we came to purchase. Chapman Hyundai did what was needed to resolve the issues but the whole process could have been easier.

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Excellent experience with Doug, from the moment we pulled up in our ‘09 Santa Fe until the moment we pulled away in our ‘17 Veloster. He was personable, knowledgeable and made us feel comfortable throughout the transaction. Thank you, Doug, for your great service!

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Douglass Brown helped us so quickly and efficiently! He was very friendly and knowledgeable! Thanks Doug, we are so happy with our new Veloster. Really appreciate your expertise.

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I came in late in the day after the check engine light lit up on my 2019 Sonata. I was greeted by Ike in the service department. I told him the symptoms and he did a quick check of the car. Since I live in the West valley but work in the east valley Ike provided a loner car at no additional cost. It took a couple of days to get the needed parts shipped in to repair my car but the work was done well and the car is running great, My thanks go to Ike and his team for ... Read More

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DealerRater - Nov 26, 2019

I came in late in the day after the check engine light lit up on my 2019 Sonata. I was greeted by Ike in the service department. I told him the symptoms and he did a quick check of the car. Since I live in the West valley but work in the east valley Ike provided a loner car at no additional cost. It took a couple of days to get the needed parts shipped in to repair my car but the work was done well and the car is running great, My thanks go to Ike and his team for repairing my Sonata,

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We have been purchasing automobiles from the Chapman group for years! When it was time to trade in one of our older vehicles, we knew exactly where to go and what dream automobile we wanted; a new 2020 Santa Fe! We were given truly first class, professional service from two of their exceptional team members: Sales Consultant Brian Sheptin, and Finance Manager Michael Wally. If your looking to buy a Hyundai or a Genesis, it is absolutely worth the drive from ANYPLACE in Arizona to receive this kind of world class service from these two individuals! We LOVE our new Santa ... Read More

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DealerRater - Nov 11, 2019

We have been purchasing automobiles from the Chapman group for years! When it was time to trade in one of our older vehicles, we knew exactly where to go and what dream automobile we wanted; a new 2020 Santa Fe! We were given truly first class, professional service from two of their exceptional team members: Sales Consultant Brian Sheptin, and Finance Manager Michael Wally. If your looking to buy a Hyundai or a Genesis, it is absolutely worth the drive from ANYPLACE in Arizona to receive this kind of world class service from these two individuals! We LOVE our new Santa Fe and the Chapman Choice dealerships! JM Scottsdale, AZ

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Vito Giardino helped me buy a brand new Sonata. He facilitated obtaining me a great price for my new car with his manager. VIto was very cordial and personable but also very professional. The experience of buying my car was very pleasant. When I was ready to take my car home, Ryan Tribe explained all the technology in the car, set up my blue tooth, and was very helpful with all of my questions. All together a great experience. Thank you Vito and Ryan,

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This place is absolutely amazing! The customer service from Teresa Ami goes above and beyond what most would expect. I did about 2 months of car shopping and I kept coming back here becuase of the customer service. Sadly I did not purchase a car here due to not being financially ready for a new car, but I can guarantee I will be doing my car maintenance here and when I'm ready for a new car this will be the place I buy from. Thank you Teresa Ami for your amazing customer service!

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Great experience working with Teresa on purchasing a new Tucson. Great communication and she listened to my requirements, etc. Went above and beyond locating the car with the features I wanted/needed at another dealer location to make the transaction work.

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While trying to decide which maker of autos best fit my style and needs, I stepped into the Chapman showroom and was greeted by Douglas B. He was very knowledgeable about both the Tucson and The Santa Fe. After test driving, he helped me decide which model was best for me. I told him I was not going to buy a car that day, but I would be back! Douglas was extremely respectful and I was not harassed in the least bit (like other salesman) I will be back on Friday to make my final purchase from him! I shall ... Read More

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DealerRater - Oct 4, 2019

While trying to decide which maker of autos best fit my style and needs, I stepped into the Chapman showroom and was greeted by Douglas B. He was very knowledgeable about both the Tucson and The Santa Fe. After test driving, he helped me decide which model was best for me. I told him I was not going to buy a car that day, but I would be back! Douglas was extremely respectful and I was not harassed in the least bit (like other salesman) I will be back on Friday to make my final purchase from him! I shall recommend Douglas at Chapman to everyone who is looking to buy a new car. Annette

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Dan went out of his way to replicate a similar buying experience that my girlfriend and I had had about a month earlier. Dan was helpfull and thorough both times, as was Scott his manager. Dan even came out to the house to complete the paperwork needed to execute the transactions, 20 miles away...... Thanks Dan! Jon H

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After searching for information about different dealerships and various models of vehicles, such as Ford Taurus, Toyota Camry, Honda Accord, Chevy Malibu, Chevy Impala, Nissan Maxima, Chrysler 300 and a Kia, I came right back to buying another Hyundai Sonata. I purchased my first Sonata Limited at Chapman Scottsdale in 2011. It has been the best car I've ever owned. After 76,000 miles it runs like a champ and is still beautiful. My daughter needed a car so instead of taking a chance on someone else's used car, she is buying mine and I got myself beautiful new red Sonata. Our ... Read More

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DealerRater - Sep 29, 2019

After searching for information about different dealerships and various models of vehicles, such as Ford Taurus, Toyota Camry, Honda Accord, Chevy Malibu, Chevy Impala, Nissan Maxima, Chrysler 300 and a Kia, I came right back to buying another Hyundai Sonata. I purchased my first Sonata Limited at Chapman Scottsdale in 2011. It has been the best car I've ever owned. After 76,000 miles it runs like a champ and is still beautiful. My daughter needed a car so instead of taking a chance on someone else's used car, she is buying mine and I got myself beautiful new red Sonata. Our sales person, Douglas Brown was very helpful and patient with me to see that I got the car I wanted and felt good about purchasing it. The rest of the crew from the parts department, sales manager and finance department were pleasant and understanding. I've dealt with this dealership for about 16 years and this is my third car from them. I've seen great improvement over the years and love the new location. Friendly, clean and beautiful. Sharon K. Graves

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Ryan and Dakota were a pleasure to work with. They were great at explaining the features to us about the car and the warranty details.

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The place opened right on time, service was prompt, time estimate accurate. Nicholas (Nick) was pleasant, professional, offered other available service without being pushy. Great experience! We’ll be back.

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Ryan is a very pleasant young man who treated us with a great deal of respect and answered all our questions. I enjoyed dealing with him.

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I bought my first Hyundai and like it after the first week although I have only put 130 miles on it. Worked with a salesman -Ryan Tribe- who did a good job of answering my questions.

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This was my very first experience buying a new car from a dealership, and it was great! The customer service was amazing. We worked with Teresa Ami throughout the whole process, she was very helpful and genuine with us. We love our new car and the experience we had here. We will definitely be coming when it comes time to get another.

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Ryan Tribe and the staff were excellent! They were patient and took the time to explain to everything. I never felt rushed or pressured to buy.

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I have not had good experiences at car dealerships until today. Douglas Brown is the reason for this. He was very pleasant and professional. I would recommend anyone looking to buy a new car to give Douglas Brown a chance. Just having him explain the vehicle is worth the trip. Bill 9/13/19

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Chapman has provided great service once again! This is my second time leasing a car from their Scottsdale group and I was so happy to give them my business again. I worked with Teresa Ami at Hyundai. She listened to all of my concerns about getting into a new car, she was knowledgeable, personable, and helped me fight for the best deal possible! Thank you for all of the help, Teresa, and thank you for my new Hyundai Tuscan!! I love it!!

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I’ve been to other Hyundai dealers and hands down the experience at Chapman was excellent! Ryan did a outstanding job!! Very informative and willing to go the extra mile. Dakota our finance manger was great as well, explaining the warranty and the way certain parts applied to my new vehicle! Five star experience!!

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